Effective Date: 2/20/2020

 

This policy describes how we treat the personal information we collect. This includes when you use the site, visit our stores, or call our Client Services group. This also includes when you use our apps or visit us on our social media pages. By interacting with us, you consent to these practices.

We collect contact information.

This may include your name, address, telephone number or e-mail address. For example, we might collect this information if you call our Client Services group or sign up for an online account. We might also collect contact information if you make a purchase in a store or fill out a customer information card. We will also collect contact information to process a return or exchange.

WE USE INFORMATION AS WE DESCRIBE.

We use information to improve our understanding of your interests and concerns.

We may use your information to make our website and products better. We may also use your information to customize your experience with us and to tailor our marketing activities to fit your needs and interests. We may combine information we get from you with information about you that we receive from third parties.

We use information to process your order and respond to your requests or questions.
For example, we use your information to process your order and ship items. Alternatively, we may use your information to send you information you request.

We use information for security purposes.

We may use information to protect our company, our customers, our associates, and our websites. We also use information to collect and enforce accounts and to protect against fraud.

We use information for marketing purposes.
For example, we may use your information to contact you about new products and special offers we think you’ll find valuable. These might be third-party offers or products we think you might find interesting. We may call you, or send you emails or text messages. We may also use other means as they are developed. In addition, we may also use push notifications on our mobile apps.

We use information to communicate with you about your account or our relationship.
We may contact you about changes to our website or about service updates. We may also contact you regarding feedback, this policy or our website terms.

We use information for other purposes.

For example, we use information to maintain transaction and other business records. We will do this for as long as we deem necessary. We also use information for internal purposes, including administrative and audit purposes. We also use information to meet legal, insurance and processing requirements. We will also use information as otherwise allowed by law, including if we have notified you. In some circumstances we may seek your permission; for example, if we are legally required to do so.

THESE SITES AND CHILDREN.

Our sites and apps are meant for adults.

We do not knowingly collect personally identifiable information from children without permission from a parent or guardian. If you are a parent or legal guardian and believe that your child has given us information, you can send us an email by going to the “Contact Us” link in the bottom left corner of the New York Biology website, completing the contact form and sending it to us.
Please mark your inquiry as “COPPA Information Request.”
Parents, you can learn more about how to protect your children’s privacy online at http://www.onguardonline.gov/topics/protect-kids-online

WE USE STANDARD SECURITY MEASURES.

We use standard physical, electronic and procedural security measures.
We use these measures to protect personal information in our control against loss or theft. We also use these measures to protect against unauthorized access. While we use standard security measures, the Internet is not 100% secure. We cannot guarantee that any of your personal information stored or sent to us will be completely safe. We encourage you to exercise caution when using these sites.

WE MAY LINK TO THIRD-PARTY SITES OR SERVICES WE DO NOT CONTROL.

You may be able to access certain third-party sites from our sites or apps.
This includes social media sites. This policy does not apply to those third-party sites. We strongly advise you to check the privacy policies of all third-party sites you visit to discover how they are treating your personal information. We are not responsible for these third-parties’ practices.

WE MAY UPDATE THIS PRIVACY POLICY.

From time to time we may change our privacy practices.

We will notify you of any material changes as required by law, and post an updated copy on our website. Please check this page for updates.

FEEL FREE TO CONTACT US IF YOU HAVE MORE QUESTIONS.

We may establish and maintain a file of your information.

This file is accessible at our offices. Our authorized employees and agents have access to your information to perform their job requirements. To request access to your personal information or to have us correct your information, you may email us at: info@newyorkbiology.com
You can also contact the Database Marketing Manager if you have other questions about how we use your information.

TRACKING

You can control tracking tools.

Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. To control flash cookies, which we may use on certain websites from time to time, you can go here. This is because flash cookies cannot be controlled through your browser settings.
If you block cookies on your browser, certain features on our sites may not work.
Our ads on other websites may be served based on tracking.
We may work with online advertising companies to show you relevant and useful ads. This may include ads served on our websites or apps. This may also include ads served on other companies’ sites. These ads may be based on information collected by us or third parties (for example, when you register for a site). These ads may also be based on your activities on our websites or on third-party sites. This second type of advertising is called “online behavioral advertising.” To learn more about this type of advertising, click here.
You can opt-out of online behavioral advertising.
To opt out of having your online behavior collected for advertising purposes, email 

PROHIBITED ACTS
By using this Site, you represent, warrant and covenant that you will not; (a) impersonate any person or entity or misrepresent your affiliation with any other person or entity; (b) engage in spamming, flooding, harvesting of e-mail addresses or other personal information, spidering, “screen scraping,” “database scraping,” or any other activity with the purpose of obtaining a list of users or other information, or send chain letters or pyramid schemes via this site or (c) attempt to gain unauthorized access to other computer systems through this site; (d) transmit any viruses or any other disabling mechanisms; (e) use this site for any illegal purpose, in violation of any applicable laws or regulations; (f) engage in any Internet activities that would violate the privacy rights of others; or (g) attempt to penetrate security measures of this site, or obtain or bypass others’ passwords. You agree that you will not use this site in any manner that could damage, disable, overburden, or impair this site or interfere with any other party’s use and enjoyment of this site.

TESTIMONIALS
If you submit or post a testimonial, comment, review, suggestion or any work of authorship (collectively a “Submission”) to us, including, without limitation, Submissions about our products or services, such Submission will not be confidential or secret, and may be used by us in any manner. By submitting or sending a Submission to us, you: (i) represent and warrant that the Submission is original to you, that no other party has any rights thereto, and that any “moral rights” in such Submission have been waived, and (ii) you grant us a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive and fully transferable, assignable and sublicensable right and license to use, reproduce, publish, distribute, display, translate, summarize, modify and adapt such Submission (in whole or part) and/or to incorporate it in other works in any form, media, or technology now known or later developed, at our sole discretion, with or without your name.

Returns & Refund Policy

Return conditions

For online purchases, we will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice.

Full-price merchandise must be returned within 60 days from the date of delivery to newyorkbiology.com. Likewise, all PayPal purchases must be returned exclusively to newyorkbiology.com.

Beauty products may be returned if unopened and in the original packaging within 60 days from the date of delivery.
Merchandise that has been used, altered or damaged will not be accepted. We reserve the right to refuse return of any merchandise that does not meet the above return requirements at our sole discretion.

Merchandise returned to New York Biology will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note that the original shipping charges incurred at the time of purchase are non-refundable.

Return guidelines

We recommend shipping returned merchandise via UPS for tracking purposes. We will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged.

Exchanges

New York Biology cannot accommodate automatic exchanges at this time. Please return the original item you wish to exchange using the applicable conditions or guidelines above for the exchange item. Please note that exchange orders are subject to product availability. We will inform you if we are unable to fulfill your order. Please be sure to include the RMA# provided by New York Biology on the outside of the box as well as the inside .

Refunds

Once we verify the purchase of the items in your return we will accept the return and process the refund. Verifying the items is expected to take 3 to 5 business days.
The refund will be issued as soon as possible after the return has been accepted, directly to the Credit/Debit Card or PayPal account used for the original purchase and in the same currency.
We estimate you will see the credit in your account approximately one week from when we request the refund, this will depend however on the time required for banking procedures.
You will receive an email confirming the credit has been successfully issued and the total refunded sum, which will correspond to the full price of the items returned.
Should you have any questions or require assistance with your refund, please do not hesitate to contact our Customer Care.

Shipping and delivery

Purchases may not be shipped to P.O. boxes, APO/FPO addresses or to any address outside of the continental United States, Alaska, Hawaii or Puerto Rico. In addition, New York Biology cannot be held responsible for unanticipated delivery delays beyond our control.

Changes/cancellations

If you wish to cancel or modify your order, please send an email as soon as possible to  We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee that the purchase can be cancelled or modified. Once you have received your online order, please refer to our return instructions included with your shipment.