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C
New York Biology
Cathy Moran (United States)
Worst customer service I have encountered in a long time

Worst customer service I have encountered in a long time. I ordered the avocado coconut oil hair conditioner and received Apple cider hair conditioner. I notified the company immediately via the order receipt. 48 hrs passed - no response. I sent in a notice via their website contact form. 48 hrs passed - no response. I resent the email. Another 48 hrs passed - no response. Also, no phone number to call to talk to someone. Finally, after a week and a half and after I’d given up, I got a refund and an email. The email said they were sorry and that they were refunding me because they didn’t have the product in stock. Well guess what? I went to their website and there was the product they told me was not in stock and I absolutely could have ordered. However, at that point I decided I wanted nothing to do with them. And I did reply to the person who told me it was out of stock which was the reason they couldn’t send me the correct one that it was available on their website to order. And…no reply. My advice? Don’t waste your time and money.

T
New York Biology
Todd Leonard (United States)
Easy

Easy peasy

J
New York Biology
Jessica Soto Sierra (United States)
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c
New York Biology
caliguy89
Amazing

This product is amazing can see a difference the first time I used it